1. Welcome

 Thank you for shopping with us. Our shipping and returns policy contain details of information which you need to know. PLEASE MAKE SURE YOU READ ALL the SECTIONS to become familiar with our shipping and return policy and to avoid mistakes before you place your order

 Please keep in mind that the manufacturer policies are constantly changing. We do our best to keep our pages up to date, but it's possible that anything written below is incomplete. We take the manufacturer's most recent policy as law. If that differs from what you see here, please follow their shipping and return policy.   

2. ODER CONFIRMATION

Before placing an order

Some of our game room tables such as pool table and Shuffleboard are large and are shipped with freight. Be sure you measure your desired space to determine if the item fits into the space.

Also make your doorways, stairways and hallways leading up to the room can be navigated. 

If after your order arrives you discovered that the item is too large to navigate to your desired room, it will be your responsibility to cover the cost of disassembling and reassembling if any.

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase. Review the payment and delivery information. To correct any errors with your orders, please contact us IMMEDIATELY. If you correct your billing and shipping information after product is shipped, you’re responsible for any cost associated with this error. So be sure you enter in our order system the correct information.

As soon as we receive your order, we immediately check the availability of the item you purchased and start processing your order. If the item is out of stock, we will place a backorder for you and let you know via e-mail as soon as it is ready for shipment. If your item is unavailable, we will void the pre-authorization and notify you via e-mail.

 

3. ORDER SHIPMENT

If your order is in stock and we process the charges to your credit card, it will ship within 1-5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@swankymancave.com

• All regular orders are shipped with 1-5 business days
• Custom and Made-to-order items are shipped with 2-4 weeks depending on the manufacturer.
• Advertised delivery and lead times are estimate only.
• For all order cancellations requests after an order has been "processed" the customer is responsible for a restocking fee and round-trip shipping costs (outbound shipping fee plus the return shipping fee).
• If the outbound shipping fee is included in your order and you cancel the order after it is processed, you’re responsible for the shipping cost we paid.

 

Choosing Delivery Options

FREE Curb-side Delivery Options

Our free shipping is curb-side shipment only. This means the driver will bring the shipment to the curb outside your home or building and you’re responsible to remove your shipment from the truck. If the driver kind enough to help you, it is good, but you may need someone to help you move the item into your room.

If you live down a road or driveway that the delivery truck cannot access, the delivery truck is not required to go there due to safety and liability reasons. We strongly recommend you have the appropriate assistance available at the time of delivery.

 

Liftgate Delivery Option

If the item you ordered is heavy and you’re unable to remove it from the freight truck, you may need to use optional liftgate service where the freight driver removes the item from the truck and place it in your driveway. From there, you’re responsible to move the item inside.

White Gloves Delivery Option

This delivery service is the most complete service of all options. The freight driver will bring the item inside your home and put it in your preferred space. The cost of this services varies by a company so call us before choosing this delivery option.

Back Ordered Items

By placing an order for a back ordered item the customer agrees to pre-pay for the item so that the item can ship directly from the manufacturer once restocked.

Back-order items can be cancelled but are subject to all of the conditions and fees of regularly stocked item cancellations. If a backorder ships out, the customer is responsible for round trip shipping fees as well as a restocking fee of 25%. By processing your payment, we guarantee to reserve the back order items for you and deliver as soon as possible. Please note that backorder dates can fluctuate and or get pushed back, all restock dates are estimated and not guaranteed.

We will update the customer when and where we are made aware of delays by the manufacturer. Due to supply chain issues, inflation of cost of labor, raw material, and the increases in transportation costs - backorders are subject to a price increase when restocked. We do make every effort to absorb price increases for our customers, but it is simply not feasible to do so when the inflated dealer cost exceeds our sales price. You are not forced to keep your order and you are welcome to cancel the order penalty free if the price increase is not acceptable for you. If we have not processed your order, you can cancel your order and reselect.

 4. RECEIVING YOUR SHIPMENT

Delivery Times

Once your item is shipped, you will be notified when approximately you are expected to receive the shipment. Most orders are delivered in under 7 business days. Please be aware that it can take up to 14 business day for delivery. Stated delivery times and dates are not guaranteed. Because of various situations such as weather condition, traffic condition, natural and disaster such as accident can delay the deliveries. Cancelling order because of delivery delays caused by conditions outside of our control is subject to 25% restocking fee and round-trip shipping cost.

Delivery Schedule

When your shipment arrives at your local shipping terminal, the shipping company will contact you to schedule a delivery date and time window. Normally, there will be a 4-hour time frame for the delivery, and someone must be home to receive the delivery. If you miss the delivery, it is your responsibility to pay for re-delivery. Please do not miss your delivery appointment.

It is your responsibility to accept all shipments once the delivery appointment is scheduled. This includes but is not limited to:

• Being prepared to inspect the contents of your shipment prior to signing the proof of delivery (POD) receipt. DO NOT SIGN FOR ANY SHIPMENT WITHOUT INSPECTING THE ITEM. IF THERE IS DAMAGE IT MUST BE NOTATED ON ALL DELIVERY PAPERWORK TO BE ELIGIBLE FOR REPLACEMENT OR REPAIR by Swanky Man Cave.
• Have the appropriate people to help unload your freight if you have ordered curb-side or back of truck shipping. This will insure that you do not require a redelivery.
• Being sure that a freight truck can reach your location.

 

5. REFUSING DELIVERY

If you refuse delivery for reasons other than damage or missing pieces, you will be responsible for two-way freight cost and restocking fees of 25% 

6. HANDLING DAMAGED SHIPMENT

Inspecting your shipment

When your delivery arrives, it is very IMPORTANT that you do thorough inspection of the package before accepting it.

• Check the packaging (all sides) for any damage such as scratching, tears, holes, chipping, denting etc. If you noticed any damage, take pictures and make note on all copies of the proof of delivery (POD) documents. Please write "VISIBLE FREIGHT DAMAGE" and explain this in detail on the POD and contact us immediately.
• Let the delivery driver know about the damages
• DO NOT SIGN the delivery before recording the damages. Signing the POD free and clear without notating damage, means that you have confirmed that you have received your order in PERFECT condition, and you will be responsible for paying for replacement pieces in the event that you discover product damage.
• Check the of number items you’re supposed to receive and make sure the number of items delivered matches the item count on the receipt.

Any shipping damage must be reported to Swanky Man Cave within 24 hours of receiving your shipment. Photos demonstrating the extent of the damage are required and must be received within 3 days of the damage being reported. This enables us to make sure your claim is taken care successfully and you are not liable for the cost of a repair or replacement.

 

If you sign the delivery receipt without thoroughly inspecting the package and without noting any damage or missing pieces, you’re confirming that the order you received is in a perfect condition. Then you’ll be responsible for missing or damage product replacement in the event that you discover product damage later on. No matter the circumstances such as you or driver is in hurry, the item is too large to inspect, lack of help or concealed damage, you’re still responsible.

 

What to do if shipment is missing pieces

• Count the delivered package and compare to the item count on the proof of delivery receipts. If you notice some items are missing
• Take pictures of all the delivered boxes to proof if there is missing pieces
• Refuse delivery but write details about the missing pieces on POD
• Send the pictures to us at support@swankymancave.com

 

What to do if you suspect concealed damage

• If you suspect possible concealed damage note it on the receipt “possible concealed damage”
• If you opened the shipment and discovered the item(s) is damaged
  • Take pictures of box/package and items to send to manufacturer or for insurance claim.
  • Keep the item and original box intact and wait for further instruction from us.
  • Report damage accompanied by photos to support@swankymancave.com
  • To request refund or replacement, product must be in original box

  

 7. CANCELLATIONS & RETURNS

Cancelling Regular Orders

Orders may be cancelled with no penalty prior to billing. Orders cancelled after billing and before shipping will be assessed a 15% restocking fee. If you would like to cancel and your order has shipped or has been prepared for shipment you will receive a full refund minus all shipping costs and a 25% restocking fees. We reserve the right to cancel any order for any reason at any time.

Cancelling Custom Orders

If you order custom and made-to-order product you can cancel for a full refund any time before the order is billed and before it goes into production. Please contact us immediately to cancel the order to avoid penalty

• If you cancel your custom order once the custom entered the production stage, Swank Mancave CANNOT ACCEPT CANCELLATIONS OR ALTERATIONS. Keep in mind, most pool tables are considered to be custom items as they are built on demand. It’s essential that you confirm all order details (size, color, dimensions, etc) before placing your order and once you receive your order confirmation e-mail.
• You cannot cancel custom built order because of extended production lead times. Delays rarely happens but it is possible due to circumstances outside of our control. 

Note: If you confirm your order or decided to cancel your order after 24 hours, a non-refundable 3% will be deducted from your refund.

Brand Specific Cancellations

Some brands do not allow cancellations after the order is billed or processed. Some require cancellation penalty. Contact us for details

8.RETURNING ORDERS

Requirements

• The item must be in original box/package and must be unopened
• The item must be unused
• You must call us to get Return authorization code

Note: The above requirement must be met otherwise return will be refused and there will no refund.

If you met all the requirements, you have two options to receive your refunds:

1. You will receive the amount you paid for the product, but we deduct 25% restocking fees and our two-way shipping costs. Or
2. We refund the full amount you paid but deduct two-way shipping costs and issue you a store credit

All returns must be accompanied by a return authorization code (RAC). Items returned without a RAC will be refused and no refund will be given. To receive a RAC, send an email to support@Swankymancave.com with your name, order number and reason for return. All return must be requested within 10 days of receiving your order. All return request is processed during standard business hours M-F 9am-8pm MT.
All items that come in boxes must be returned with the original packaging intact, unused and undamaged condition. Items that experience shipping damage may not be returned as we reserve the right to fix or replace the item. Returns must be picked up and in transit, no more than 14 days from the date of delivery and must include all instructions, pieces etc. On approved returns, we offer a complete refund less all shipping costs and a 25% restocking and processing fee.

Custom, made to order products and products with home installation are not eligible for return or refund and these sales are considered final once installation has commenced.

Please note that custom pool table cloth/felt sales are final, each cloth is custom cut and sold by the yard. It is your responsibility to ensure that you are ordering the correct amount of yards to felt your pool table.

Due to the size and magnitude of shuffleboard and pool table shipments, all shuffleboard and pool table sales are final. We reserve the right to issue a replacement and or repair to correct your order. While we cannot accept any return requests for our shuffleboard and pool tables, we will ensure that you receive a product that is free of any manufacturing defects and will send you free replacement parts as necessary to complete your game table.

9.PRICING ERRORS ON OUR WEBSITE

Pricing errors on our store are rare but it can happen. We cannot honor pricing errors. We also reserve the right to cancel any order for any reason at any time.

10. MANUFACTURER WARRANTIES/DEFECTS

Manufacturer defects

Our manufacturers stand behind the quality of their products. If you received defective products or other product issues

• You must notify us within 10 business days of receiving your delivery
• You must send us pictures of the issue 5 business days of reporting the issue.
• This ensures that we can have the manufacturers resolve the issue properly and leave you with the exact product you intended to receive.
• Determining if a product is defective is at the discretion of the manufacturer. Many issues are covered under manufacturer's warranty which are honored to the customer by the manufacturer. 

Manufacturer Warranties

 All product warranty is provided by the manufacturer - if any. Please refer to the product page for warranty information and contact us if you have any questions regarding warranty terms for a particular product.

In order to get manufacturer product warranty service, manufacturer may ask you to provide a copy of a sales receipt, gift receipt, or purchase invoice showing the original purchase date.

Manufacturer warranty is voided if proper usage of the product is not followed. Example, if non-commercial product is used for commercial purpose. Please read carefully each manufacturer’s warranty terms 

11. SHIPPING DELAYS & STORAGE FEES

We strongly encourage you to not delay delivery of any order placed through Swanky Man Cave. If you need to schedule an exact delivery date, coordinate with us before your order ships. Otherwise, you may be responsible for returning the item to the manufacturer. You may also be charged 3-5 days of storage fees. That's a headache you don't need. 

If You Refuse/Are Not Available for Delivery:

• The carrier returns your custom-built/custom-designed merchandise to the manufacturer. The manufacturer may not accept return of these custom items. You will be responsible for the full cost of the item, including any third party and shipping fees.
• The shipping company stores the merchandise on premises until rescheduled delivery. You agree to pay any storage and extra shipping fees in full prior to the rescheduled delivery of your order.
• The shipping company stores the merchandise on premise and ultimately returns to the manufacturer. You will be issued a refund MINUS all storage fees, actual two-way shipping cost, and a 25% restocking fee. 

If the Shipping Delay Is Caused by the Shipping Company Itself

• All freight delivery dates and times are estimates. Delays with your scheduled delivery are possible due to unforeseen circumstances beyond our control. You are not financially responsible for delivery delays beyond your or our control. You do, however, agree to allow the carrier to rectify the issue. These delays are not grounds for cancellation.

Also please note: While extremely rare, freight companies may lose or misplace your item. You will not be responsible for this loss, as long as you allow the freight company to rectify the issue. We will help expedite a resolution to the best of our ability.

Any and all fees associated with missed delivery appointments and unwarranted product refusals will be automatically billed to the customer’s card on file and another delivery attempt will be made. If card on file cannot be billed customer agrees to pay for the invoice in other way acceptable to us.  within 7 days or be turned over to collections.
 

12. COLOR DISCLAIMER

We make every effort to accurately depict a product's color on our website. But what you see on your screen may differ slightly from the physical product you receive due to variances in your screen's settings and resolution. You agree to purchase the item based on appearance as shown and described. Returns are not allowed based on color or buyer's remorse.

13. COUPONS & FREE GIFTS

• Our promotional coupon code does not apply to all products on our website.
• Coupons and free gifts will only be honored for orders of $100 or more

• Free gift will ship separately from main order. Delivery time may take longer than regular orders.
• One promotion/discount per order
• One free gift per order
• We reserve the right to cancel any coupon or free gift orders at any time.

14. PURCHASE AGREEMENT

It is the customer’s responsibility to thoroughly inspect the item for any freight damage or manufacturer’s defects and report to Swanky Man Cave within 2 business days. Items damaged in shipping will be exchanged for another items at no cost to the customer as long as the damage is notated with shipping company at the time of the delivery. Do not discard boxes until you have assembled, inspected and tested the product. Minor assembly of the products is required. Read the instruction manual before use. Orders that are canceled prior to shipping will be assessed a 15% restocking fee to cover credit card charges incurred by our company. Customers who cancel after an item has shipped will be charged for all shipping costs, and a 25% restocking fee to cover costs. Though original shipping is included at no cost, canceled orders will be billed for all costs incurred by our company including such original shipping costs. Orders are rarely delayed, but please note that delayed arrival does not constitute a reason to cancel an order. Customer must provide a telephone number that the shipping firm can use to contact before delivery. All Shipping costs are standard ground in the lower 48 contiguous states only.

 

13. SALES CONTRACT

The entire sales contract between you and our company will be set forth in the invoice and/or accompanying or referenced documents and emails provided by us. To guarantee accuracy oral statements made by any employees or personal shall not be relied upon as part of the sales contract. Only written statements, facts and policies are considered part of the contract.

At Swanky Man Cave, we work very hard to ensure that we offer the absolute best prices online. That is why we offer 6 moths price guarantee. If you find another online store that offers a lower price than us within six months of your purchase date, please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly. Please send us the following information to request partial refund:

•  Your full name
• Phone number
• E-mail address
• Your order number from us
• Model Number and/or SKU
• A screenshot/photo of the competitor's price (including their final quote for shipping, processing, taxes, and other fees)
• A link to the competitor's online product page 

We reserve the right to confirm all details with the competitor. Terms and conditions apply. 

 

Our Six Month100% Price Guarantee Requirements:

• You must purchase the item from our website before requesting your Price Match Guarantee
• The item must be new and in stock on the competitor’s website
• The
• The competitor must be an authorized dealer of the product in question and follows manufacturer’s minimum advertised pricing policy, they may not have a retail location
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

• The competitor's listing is for an identical model to the one we advertise.
• The competitor's product ships via the same method as ours. 

We will not Price Match against:

• Promotions such as rebates, buy one, get one free offers, pricing errors, special coupon codes, clearance sales etc
• Online retailers who also have physical stores.
• Wholesalers (like Costco, Sam's Club, or BJs).
• Liquidators (like Amazon, eBay, Overstock, or Wayfair).
• Independent sellers who make up their own prices
• Questionable/non-reputable retailers
• Items costing less than $200.
• Refurbished or knock-off items.
• A competitor's listing that is below the minimum price required by the manufacturer.